Store Policies
Every Plinter piece is handmade to order in Atlanta, Georgia. These policies explain how ordering, shipping, returns, and refunds work. If anything is unclear, we're happy to help.
1. Order Processing & Shipping
Items are made to order with a production time of 1–2 business days, then shipped from Atlanta, Georgia via USPS. You'll receive a tracking number by email as soon as your order ships. Estimated delivery times and exact shipping costs are shown at checkout before you pay.
We currently ship within the United States. For international requests, contact us before ordering and we'll see what we can do.
2. Cancellations & Changes
You can cancel or change an order (including personalization details) within 24 hours of purchase or before production begins, whichever comes first. The fastest way to reach us is by phone or text at (470) 530-1018. Once a personalized piece is in production, we can no longer change it.
3. Returns & Exchanges
Personalized and custom items (names, ages, custom colors) are made just for you and can't be restocked, so they are final sale — except when the item arrives damaged, defective, or different from what you ordered. In those cases we make it right at no cost to you (see below).
Non-personalized items may be returned within 30 days of delivery in unused, original condition. Return shipping is paid by the buyer, and the refund is issued once we receive and inspect the item.
4. Damaged, Defective, or Incorrect Orders
If your order arrives damaged or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo. We'll send a free replacement or issue a full refund — your choice — and you won't need to ship anything back.
5. Refunds
Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank. When the issue is on our end, we refund the full amount including shipping.
6. Payments
Checkout is processed securely by Stripe. We accept major credit and debit cards, Apple Pay, Google Pay, Amazon Pay, Cash App Pay, and Link. All prices are in U.S. dollars, and you're charged when you place your order. We never see or store your card details.
7. Questions
Reach us any time at hello@plinterpaper.com or (470) 530-1018. We respond within one business day. See also our Terms of Service and Privacy Policy.