Frequently Asked Questions

Right on the product page: pick your options (like color) from the dropdowns, then fill in the personalization box with the name, age, cake size, and any special details before adding to cart. Some products also let you attach a reference photo. Double-check your spelling — we produce exactly what you enter!

We begin production quickly, so contact us right away if you need changes — the fastest way is the chat button in the corner of the site (WhatsApp), or our Contact page. We can accommodate modifications before production starts, but once cutting begins, changes aren't possible.

Message us immediately via the chat button (WhatsApp) or the Contact page with your order number and the correction. If production hasn't started, we'll update it at no charge. After production begins, reprints require a new order.

We love creating custom pieces — different characters, colors, teams, or a whole new theme! Message us on the chat button or through our Contact page with your idea and event date, and we'll quickly confirm what's possible and when it can be ready.

We use premium 65-110lb cardstock depending on the product. Our papers are acid-free, archival quality, and selected for rich color saturation. All cuts are precision-made using commercial-grade equipment for crisp, clean edges.

Each product page shows its own production time — most pieces are made within a few business days. If your party is coming up fast, enter your event date on the product page to check the timing, and if it's tight, message us — we can often make it happen.

Products ship flat to prevent damage. Each item includes simple assembly instructions. Most pieces are pre-scored for easy folding - no scissors or glue needed! Assembly typically takes 5-15 minutes depending on the product.

We ship throughout the United States from Atlanta, GA via USPS, UPS, and FedEx. Shipping is calculated at checkout with real-time carrier rates based on your address and the size of your order — you'll see all the options, from most affordable to fastest.

Once your order ships, you'll receive an email with tracking information. You can also check your order status by contacting us with your order number.

All orders ship flat in careful, protective packaging that's lovely to open. Sending it as a gift? Tell us in the personalization box when ordering — or message us — and we'll take extra care with it.

We package everything carefully, but if something arrives damaged, please take photos and message us via the chat button (WhatsApp) or our Contact page within 48 hours of delivery. We'll send replacements for any damaged items at no charge.

Because our pieces are made to order and personalized, we can't accept returns on custom items. If anything is wrong with your order, contact us within 7 days of delivery and we'll make it right. Full details are on our Store Policies page.

Your satisfaction is our priority! If something isn't right, please contact us within 7 days of receiving your order. We'll work with you to make it right, whether that means a replacement, store credit, or other solution.

Store flat in a cool, dry place away from direct sunlight. Keep in the original packaging until ready to assemble. Paper products can be affected by humidity, so avoid storing in basements or garages.

Our cupcake and cake toppers include food-safe picks/sticks. However, the paper portions should not directly contact food. For cake toppers, we recommend placing them on a small piece of parchment or directly into the frosting via the stick.